Cable Television Service Providers and Related Legal Documents

The Office of Cable Television, Film, Music & Entertainment is the regulatory agency that protects and advances the cable service-related interests of the District. At OCTFME, our dedicated team is proud to consistently deliver world-class customer service in all aspects of our work. We readily supply information to meet the diverse needs of each constituent and make every effort to educate as well as inform. If you are a cable television customer, you have rights concerning billing practices, late charges, rate increases, disconnection or interruption of service and dispute resolution procedures, OCTFME is here to assist. You may also find the regulations governing the District's cable services in Title 15 of the DC Municipal Regulations.  

There are three cable providers in the District–Comcast, RCN and Verizon FiOS. Each has company representatives who are available to address questions or concerns. Contact information for each of the District’s cable providers is listed below.

Customer Service: (888) 739-1379
1-800-XFINITY (1-800-934-6489)
Xfinity Store Location
2350 Washington Place NE 
Washington, DC 20017   
Monday - Saturday: 9:00 am-8:00 pm
Sunday:  12:00 pm-6:00 pm
3400 Connecticut Ave, NW
Washington, DC 20008
Monday - Saturday: 10:00 am-7:00 pm
Comcast Franchise Agreement

Verizon Washington, DC
(TV and Internet)
Customer Service: (800) 837-4966
FiOS TV Store Location:
5252 Wisconsin Avenue, NW #002A
Washington, DC 20015
Monday-Saturday: 10 am-8 pm
Sunday: 11 am-7 pm
Verizon Franchise Agreement

RCN Corporation
Customer Service: (800) 746-4726

Retail Showcase (Walk-in Address)
3734 10th Street, NE
Washington, DC 20017
Monday - Friday: 8:00 am-2:00 pm
Sunday Closed

Retail Showcase (Walk-in Address)
5756 Georgia Avenue, NW
Washington, DC 20011
Mon-Wed-Fri 9:00 am-5:00 pm
Tuesday-Thursday-Saturday-Sunday: Closed
RCN Franchise Agreement


Other Documents

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